In recent years, the issue of "refund without returning goods" has sparked heated discussions among netizens. Many consumers wonder whether this practice is legal. According to China's Consumer Rights Protection Law, if a consumer applies for a refund due to product quality issues or misleading advertising, they have the right to request a refund without returning the item. However, if there is no clear evidence of product defects or fraud, merchants may refuse such requests.

When a consumer keeps the product and demands a refund, it can be seen as a breach of contract. Merchants have the right to protect their legitimate interests. But at the same time, merchants should also improve their service quality and avoid unnecessary disputes. Consumers need to act in good faith and not abuse their rights.

In short, both parties should communicate more and resolve problems through negotiation. If necessary, seek help from relevant departments or legal channels. 🤝💼